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We recommend you to do the first things first in the order given below. Getting started, Take a Tour, FAQs and Personalization. If you have not gone through Getting started and Take a tour, go through that first and then check the FAQs section.

Jdiagnostic must have checked your system pre-requisites when you tried to access the site for the first time. The Pre- requisites were done for Browser Settings and not for the complete Site Requirements.

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When you tried to access the site for the first time, a jdiagnostic application checked your system browser settings with the required browser settings, if both were found to match, they were turned to green. If it was green and you had changed any of your browser settings after that OR if any of the column was red under the current settings, then that particular setting doesn't satisfy the pre-requisites.

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Not to worry, once the jdiagnostic application was run, you'll know the shortcomings of your system. Accordingly you should update your system to the required pre-requisites or contact our Support team from the navigation links supplied on the left hand side of the menu bar under the heading Online Support Center and click Online Support link.

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For all technical problems contact our support Team available from the navigation menu link supplied on the left navigation menu bar under the heading Online Support.

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The courses will be classified according to your company’s training requirements and the job profiles whose training is being undertaken.

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From Course Catalog, select a category >select a curriculum> select a course title that you want to add. There will be a table displaying the languages in which the courses are available in; you will have to click on the plus icon present in the table below the particular language and it gets added.
From Search features: Using any of the search features available you can add the course to my Learning Plan provided you have chosen the option of Course Catalog as the place from where you want the courses to be searched.
By clicking on the latest and popular courses link available from the welcome page, you can view the courses and add them to your learning plan if required.

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The courses can be launched from different features.
1)From Learning Plan: Select a category >select a curriculum> select a course title that you want to launch. Just click on the launch button supplied beside the course title whose course you want to launch.
2)From the welcome page: You have a display of the last five accessed courses under My active learning along with the launch button for launching the courses.
3)From Search facility: Once you search for course using the search feature by choosing the option Learning Plan and find them, you have the option of launching them from there by clicking on the launch button supplied beside the course title.

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There are two different features that assists you in your Search. From both these you have the options of choosing either Course Catalog or My Learning Plan.
1)Search course: Type the course which you want to find by choosing the right option. Once the search is complete and you will get a display of the necessary course, if the option was course catalog, you can add them to the Learning plan. If you had selected Learning plan as the option, then you can launch the course once the search is complete.
2)Advance Search: It lets you the option of narrowing down your search by providing various options in order so you can get to the root of what you are looking for. Once you fill up the options and the search is complete. You can add them to your Learning plan if the option was course catalog, if Learning Plan then you can launch them from there.

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Yes you can

In addition to the Course Map and the Topic Index, there is another tab that allows you to quickly locate specific topics within a course. The 'Fast Track to A Topic' tab displays an alphabetical list of course topics and a text box where you can type in a search string.

1. Display the Fast Track to A Topic tab.
2. Type in the search string.
3. Click the Search button.

For example, you want to search a Microsoft Word course for topics relating to printing a document. If you type the word “printing” in the text box and click on the Search button all of the topics in the course that have the word “printing” in the topic title will be located.

To begin a new search, click the Clear Search button and type a new search string in the text box.

The topic search is not case-sensitive, so using the search strings “printing” and “Printing” will produce the same results.
You cannot use wildcards (such as the asterisk and question mark) or Boolean logic (AND, OR, NOT) within your search string.

NOTE: If you start a topic from the Fast Track To A Topic tab, clicking the Page Forward button on the last page takes you to the next topic in the unit, not the next topic in the search list.

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Each course consists of a number of units, each unit is made up of lessons and each lesson contains various topics.

Each topic contains all the information required to successfully acquire a practical skill.

Before and after each Unit you have the option to take a pre and post-assessment.

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Yes, this is the best way to undertake the training - in small chunks. You are more likely to remember what you learn this way.

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Have no worry. Do First things First, Put your preference on paper and follow it. For professional advice contact your administrator and discuss and get the inputs needed for time management or click here to get into a time management site.

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Visit the courses as many times as you like - for as long as you like.

Remember it's not like watching a movie so do not attempt to do a whole course in one go!

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When the course hangs at the loading screen you will see a diamond scrolling back and forth. This happens because the security warning prompt was not answered with “yes”.

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Absolutely, you can access the courses anytime, from anyplace. Qatar national e-learning portal stresses that you can study from anywhere.

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One unique feature of the courseware is the pre-assessment feature. This strips out everything you already know, based on your assessment performance, so you learn only what you need to.

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You can view your progress in each course title or in general for this Qatar national e-learning portal by clicking the Reports link available from the top menu bar present in every page.
From the welcome page you can have a generalized view of your entire progress for this Qatar national e-learning portal under Learning progress present on the top corner.
From Search features, once you search for a course, you will also get a display of your progress through the course.

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There are several reasons as to why scores/usage may not save. A common reason is that the course was not exited properly. To properly exit a course, please use the exit button from within the course and then allow the browser to take you back to the “Take Training” page. Please do not close the browser window or player window by clicking the “X” button on the Title bar—if you do, the scores may not have a chance to upload back to the site. Another reason for score loss is that the machine does not have an updated version of Java. This will be covered later in the steps below. If you have experienced score loss it is very important that you do not delete the cookie, often times information can be retrieved from it.

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Yes, you can view all your previous assessments with all the details like course duration, time taken to complete the course etc from Reports and can also take a printout of your Reports.

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Yes, you can change the password by clicking the change password link from the left navigation menu bar under the heading Edit Profile or contact your administrator.

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There are three categories of programs that often affect the use of our courses: Firewalls/Security programs, Pop-up Blockers, and Adware/Spyware.
Firewalls/Security programs are often present on machines with DSL/Cable modem connections. When they are present and set with default configurations, our courses often have problems launching. This is because they may be set to not allow Java applets to run, .exe files, or browser pop-up windows. These programs can often be configured to allow traffic to/from our site to pass through unblocked. If you are having problems doing this, please contact the help desk and describe the exact problem. You may be asked to turn the firewall/security program off for testing purposes. Please remember to turn these programs back on when done.

Pop-up blockers will prevent the course window from opening. Most of these programs can be disabled to allow the course window to open. Some, if bundled with firewall/security programs, can be configured to allow pop-ups from certain sites.